Customer Support

CSP Systems offers more than 50 years’ experience within the copier/managed print market place. Our customer support policies are an integral part of our business:

• Providing tailored contracts both for managed print and MFD installations with support packages to suit every client’s needs and requirements.
• Dedicated team offer a very local and personal touch to both sales, service and administration of your account irrespective of size of your business.
• Our policy is always to put our customer/clients first thus ensuring the best products, quality and customer care.
• Friendly and personal account management.
• Professional advice to ensure the right product or software to your business.
• All products supplied are maintained on site by our manufacturer trained service technicians.
• Additional support available from other offices and dealer channel operations.
• All consumables & parts supplied are genuine branded OEM parts
• Remote Monitoring it’s not just a watchdog. It’s an important diagnostic tool that can often determine the cause of a problem and allow us to respond more quickly and efficiently.
• CSP Systems Remote Monitoring’s advanced diagnostic system can identify a problem, map out a solution and even dispatch a technician to your site – sometimes before you’re aware of the issue
• Under 4 hour average response time to breakdown calls.
• On site servicing by qualified technicians.
• Automatic meter readings for accurate billing.
• No call centre or left holding while you are put in a queue.